Frequently asked questions

Please check your spam folder, it is possible that the email is in it.

The order confirmation email is sent immediately after the order is placed. If you have not received it and your bank / PayPal account has not been charged, it means that your order has not been confirmed. 

If your account has been charged but you have not received a confirmation email, please write to us via the contact form or directly by email shop@louisemisha.com providing as much information as possible (the name and email used to make the order, the order number if you have one, etc.) 

The shipment email is sent once the package is shipped out. If you do not receive a shipping confirmation email within 2 business days after placing your order, please contact customer service to ensure that your order has been processed.

Unfortunately we cannot guarantee a modification or cancellation of an order because once it is in preparation, we have very little time for a possible modification. Please contact us by email shop@louisemisha.com, specify the modifications, and add "Urgent" to the subject line.

If you have placed two or more orders in one day and they have not yet been processed by our logistics teams, we can group them together. To do this, please send us an email at shop@louisemisha.com indicating in the subject “URGENT” and your order numbers.

We will make every effort to accommodate your request but cannot guarantee it.

You can track your order using the tracking number provided in your shipping confirmation email:
Colissimo tracking
DHL tracking
If your package is sent abroad, you may need to access the website of your country's post office in order to track your package locally.

Free delivery on purchases exceeding 190 euros.
The tracking number for your shipment will be indicated on your customer account and in the shipment confirmation email.

• Standard delivery

Processing time of the order is 24 to 48 hours. During busy periods, the preparation time can be extended to 72 hours. 

Orders are then delivered within 3 business days.

These times are approximate and are not guaranteed by Colissimo. 

For personalized and embroidered items to order, the preparation time is 6 to 7 working days.
Orders including standard items and custom items are split and sent separately.

Orders are then delivered within 3 working days.
These times are approximate and are not guaranteed by Colissimo. 

The shipping costs are as follows:
> 3.90€: Delivery to La Poste, Pickup relay
> 7€: Home delivery against signature

• Express delivery

Express orders placed before 11am French time are prepared and shipped the same day. Orders placed after 11am are processed the following day. During busy periods, preparation times may be extended up to 72 hours.

Shipping costs 12€.

Delivery directly to the recipient’s address, with an automatic drop-off at a DHL parcel relay point if the customer is absent.

Shipping costs are 12€.

Home delivery, with automatic drop-off at a DHL parcel relay point if the customer is absent.

• Standard delivery

Standard delivery is free from the following minimums depending on the country:
Germany: €200 | Spain, Belgium, Italy, Netherlands: €180 | Switzerland: CHF200 | United Kingdom: GBP150 | Other European countries: €150

The tracking number for your shipment will be indicated on your customer account and in the shipment confirmation email.

The order processing time is between 24 and 48 hours. During peak periods, preparation times may be extended to 72 hours.

Orders are then delivered within 4 to 5 working days.

The delivery costs are as follows:
Europe: €6 | UK: GBP6 | Switzerland: CHF6

• Express delivery

Express orders placed before 11am French time are prepared and shipped the same day. Orders placed after 11am are processed the following day. During busy periods, preparation times may be extended up to 72 hours.

For shipments outside of European Union, customs clearance may result in additional shipment delays.

European Union - 12€
DEADLINES: delivery D+1 to 2 (working days) for an order placed before 11 a.m.
Home delivery, with automatic drop-off at a DHL parcel relay point if the customer is absent.

United Kingdom - 12 GBP, Switzerland - 12 CHF
DEADLINES: delivery D+2 to 3 (working days) for an order placed before 11 a.m.
Home delivery, with automatic parcel relay drop-off if the customer is absent.

Express delivery offered from the following minimums for the following countries:
United States: 250 USD | South Korea: 200,000 KRW | Japan: 30,000 JY | Rest of the world: 250€

The tracking number of your shipment will be indicated in your customer account and in the shipment confirmation email.

Express orders placed before 11am French time are prepared and shipped the same day. Orders placed after 11am are processed the following day. During busy periods, preparation times may be extended up to 72 hours. 

For shipments outside of European Union, customs clearance may result in additional shipment delays.

Orders are delivered directly to the recipient's address, the recipient's signature is mandatory.

Express DHL shipment is available in the following countries:

UNITED STATES - 10 USD, Japan 2000 JPY, South Korea 20,000 KRW.
DEADLINES: delivery D+2 to 3 (working days) for an order placed before 11 a.m.
Home delivery, with automatic parcel relay drop-off if the customer is absent.

Rest of the world - 15€
DEADLINES: delivery D+2 to 5 (working days) for an order placed before 11 a.m.
Home delivery, with automatic parcel relay drop-off if the customer is absent.

For shipments outside the European Union, it may happen that your order is temporarily held by customs for clearance. 

Customs charges will be communicated to you at check out. 

Colissimo shipment, order in Shipped-out status

Unfortunately, it is impossible to modify the shipping address of an order that has been shipped out. We advise you to check the address before confirming your order, and to check regularly that your address saved in your account is updated.

DHL Express shipments, order in Shipped-out status

Please contact your local DHL office with your tracking number to see if it is still possible to change the shipping address. If the address is incorrect or incomplete, your package will be returned to the sender. Once our logistics team has received it, we will be able to arrange a reshipment.

Order in process

Once your order has been confirmed, we have very little time to modify your address. If you have noticed an error in your address, you can send us a message with "Urgent" in the subject line to shop@louisemisha.com as soon as possible by indicating your order number. We will do our best to process your request but cannot guarantee it.

If you change your shipping address in your personal account after having placed an order, the new address will be taken into account from the next order only.

The recipient’s signature is required for deliveries by Colissimo directly to the recipient’s address. After two delivery attempts, your package will be left at your post office and will be available for 15 days. Unclaimed packages are returned to the sender.

The recipient’s signature is also mandatory for deliveries by DHL. In case of absence, your parcel will be automatically dropped off at the parcel relay point.

The company MA Factory collects the personal data of the users on the website www.louisemisha.com which are necessary for the management of your order and our commercial relations.

The personal data that can be collected are:
- User data needed to execute the order (last name, first name, billing and delivery addresses, email address, phone number, size of clothing)
- Data on banking information (credit card or PayPal)
- Navigation data (browser, date and time of connection, IP address, location data)

The data collected is used for the following reasons: 

- Preparation and shipping of your order (logistic companies, carriers)
- Communication with the Customer by mail post or email
- Information on brand news and current or future commercial operations, especially through newsletters
- Improvement of services offered to Cutomers
- Customs services in case of delivery abroad

MA Factory's third-party partners (Facebook, Instagram, Pinterest) may also use these data by automated means when we publish editorial and promotional content. To the extent permitted by applicable law, MA Factory is not responsible for the practices of these service providers and third parties.

Any physical person using the website www.louisemisha.com may request at any time a right of consultation, rectification and deletion of the collected data, a right of opposition to the processing of his data, a right to the erasure and his personal data.

User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws.

In this respect, the data used for prospecting purposes may be kept for a maximum of 3 years from the closure of the user's account or the last contact of the prospect concerned. User data is cleared when storage times expire. Nevertheless, the data may be archived beyond the periods provided for the purposes of research, the finding, and the prosecution of criminal offenses for the sole purpose of allowing, as needed, the provision of such data to the judicial authority.

Archiving implies that these data will be anonymized and will no longer be available online but will be extracted and kept on a secure and independent support.

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose personal data concerning you. Simply write to us online at shop@louisemisha.com or by mail to MA Factory, 8-10 rue Titon -75011 Paris, indicating your last name, first name and the address to which you wishan answer. Your letter must be signed and accompanied by a photocopy of an identity card with your signature. An answer will be sent to you within 1 months of receiving the request.

User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws.

Some services may be altered or inaccessible in the absence of consent to the collection of data mentioned in this Privacy Policy.

We accept payments by Mastercard, Visa, American Express, also Apple Pay, PayPal and Klarna.

We do not accept payments by bank transfer or cheque.

You can personalize your Louise Misha pieces from a selection of items .
The personalized items are embroidered by the HAWA au féminin workshop, whose values and commitment to women we share.

H.A.W.A. au Féminin

H.A.W.A: "Honoring women, Accompanying them, making them Winners to Achieve their dreams". Founder Hawa played with the letters of her first name to create this circular and supportive fashion project in 2021 that combines all of her "personal struggles": promoting the emancipation and autonomy of women, fighting against clothing waste and upcycling. She has more than 20 years of experience in social and professional support for people in difficulty. She wanted a company and a beautiful, bright workshop where women feel good at work and want to come, to help them out of isolation, as single women, single parents or refugees. A professional and social integration project where the designers are women in vulnerable situations, trained in the sewing professions.

Preparation, delivery and return times

Each personalized item is embroidered by hand and to order. The preparation time is 6 to 7 working days. Orders are then delivered within 3 working days in Metropolitan France and according to the usual delivery times depending on the geographical area.
Personalized items cannot be returned, exchanged, or refunded.

When should I order to receive my personalized item before Christmas?

• From Metropolitan France / Colissimo delivery / Tuesday December 10 before 9 a.m.
• From Metropolitan France / DHL express delivery / Thursday December 12 before 10 a.m.
• From the French overseas departments and territories / DHL delivery / Tuesday December 10 before 9 a.m.
• From Europe (Germany, Spain, Italy etc.) / DHL standard delivery / Friday 6th December before 10am
• From Europe (Germany, Spain, Italy etc.) / DHL express delivery / Wednesday 11 December before 10am
• From USA, South Korea, Japan / DHL express delivery / Wednesday, December 11 before 10 a.m.
• From the Rest of the World / DHL standard delivery / Thursday December 5 before 10 a.m.
• From the rest of the world / DHL express delivery / Monday December 9 before 10 a.m.

For standard returns (excluding promotions)

• Login to your customer account and go to “Oder history and details” section.
• Click at the order of your choice and pick the pieces you wish to return.
• Pick the return reason from the list.
• Download the return form and put it inside the package.
• Include this form with your return. It will allow us to identify your return and send you a refund once we receive your package.
• Click on the "Generate a return label" button. Your return label will be downloaded automatically for orders placed via Colissimo. For orders placed with DHL, please contact us at shop@louisemisha.com to obtain your prepaid return label.Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.
• If you want the Colissimo service to collect your parcel from your mailbox, you can click on "Confirm delivery". It is necessary to print the label 24 hours before the letter carrier arrives.
• If you have any problems generating the return label, please contact customer service at shop@louisemisha.com
• Returned products must be in new condition, always labelled and returned in their original packaging, with hygienic protection for swimwear, bodysuits and lingerie. If these conditions are not met, the return will not be accepted.
• If you are returning your order in full, please also enclose any valuable gift items, which will otherwise be charged at the selling price indicated on the e-shop. Thank you for your understanding.
• For more information on the refund procedure, please see "Refund conditions and deadlines".

For returns of discounted items

Returns of discounted items are paid by the customer. You can generate a prepaid return slip from your customer account. The €5 fee return will then be deducted from your refund.

• Login to your customer account and go to “Oder history and details” section.
• Click at the order of your choice and pick the pieces you wish to return.
• Pick the return reason from the list.
• Download the return form and put it inside the package.
• Click on the "Generate a return label" button. Your return label will be downloaded automatically for orders placed via Colissimo. For orders placed with DHL, please contact us at shop@louisemisha.com to obtain your prepaid return label.Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.
• If you want the Colissimo service to collect your parcel from your mailbox, you can click on "Confirm delivery". It is necessary to print the label 24 hours before the letter carrier arrives.
• If you have any problems generating the return label, please contact customer service at shop@louisemisha.com
• Returned products must be in new condition, still labeled and returned in original packaging, with hygienic protection for swimwear, bodysuits and lingerie. If the conditions are not met, the return will not be accepted.
• If you are returning your entire order, please also include any valuable gift items that will otherwise be charged at the retail price listed on the e-shop. Thank you for your understanding.

Returns from abroad are paid by the customer : a prepaid return label is provided and the return costs will be deducted from your refund.

• Go to the return portal here or login to your customer account and go to “Oder history and details” section.
• Click at the order of your choice and pick the pieces you wish to return.
• Pick the return reason from the list.
• Download the return form and put it inside the package.
• Include this form with your return. It will allow us to identify your return and send you a refund once we receive your package.
• Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.
• If you are returning your entire order, please also include the gift items that are valuable and will otherwise be charged at the selling price indicated on our e-shop.
• Go to https://locator.dhl.com, choose your country and fill in your location to locate your nearest DHL express points and drop your package.

Return fees are as follows :
USA: 15USD | United Kingdom: 6 GBP | Switzerland: 6 CHF | Germany : 10€ | Other european countries : 6€ | Japan : 2000 JPY | South Korea : 20,000 KRW | Rest of the world : 15€

We do not make exchanges. If you wish to exchange the size or the article, please place a new order on our site and return to us the unwanted articles, which will be refunded.

However, we cannot guarantee the availability of the pieces in the preferred sizes or that special offers will still apply during this period.