Frequently asked questions

Commande

I did not receive the order or shipment confirmation by email

Please check your spam folder, it is possible that the email is in it.

The order confirmation email is sent immediately after the order is placed. If you have not received it and your bank / PayPal account has not been charged, it means that your order has not been confirmed.

If your account has been charged but you have not received a confirmation email, please write to us via the contact form or directly by email shop@louisemisha.com providing as much information as possible (the name and email used to make the order, the order number if you have one, etc.)

The shipment email is sent once the package is shipped out. If you do not receive a shipping confirmation email within 2 business days after placing your order, please contact customer service to ensure that your order has been processed.

Can I change or cancel my order?

Unfortunately we cannot guarantee a modification or cancellation of an order because once it is in preparation, we have very little time for a possible modification. Please contact us by email shop@louisemisha.com, specify the modifications, and add "Urgent" to the subject line.

We will make every effort to accommodate your request but cannot guarantee it.

Is it possible to regroup my orders?

If you have placed two or more orders in one day and they have not yet been processed by our logistics teams, we can group them together. To do this, please send us an email at shop@louisemisha.com indicating in the subject “URGENT” and your order numbers.

We will make every effort to accommodate your request but cannot guarantee it.

I have an error in my package (wrong item received, missing item, damaged package)

If your order is incomplete, incorrect or one of the items has a defect, we invite you to send us a message with a photo via the contact form or directly to our email shop@louisemisha.com. Our team will do its best to resolve this problem as soon as possible.

Is it possible to put aside an item for me?

It is not possible to put items aside, thank you for your understanding. However, we will assist you as best as we can to make sure you order the articles that suit you best.

Will my favorite piece be back in stock?

We have limited inventory and usually have few restocks. If you wish to be notified, once an article becomes available, please go to the product page, click on the size you wish to order, and enter your email address in the designated field. You will receive a notification per mail once the article becomes available.

Do you offer gift packaging ?

For the end of year celebrations, we offer the equivalent of gift boxes: furoshiki. These are squares of fabric that allow you to wrap your gifts in a sustainable and bohemian way using a traditional Japanese technique. Please note that furoshiki cannot be returned, exchanged or refunded.