Frequently asked questions
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When creating your customer account, you have the option of subscribing to our newsletter. You will receive all the updates as well as special offers as soon as they become available. You can also subscribe to our newsletter by entering your email address directly in the designated field at the bottom of our webpage.
You can unsubscribe at any moment in the “Information” section of your customer account or directly in one of the newsletters by clicking on the unsubscribe link at the bottom of the page.
The company MA Factory collects the personal data of the users on the website www.louisemisha.com which are necessary for the management of your order and our commercial relations.
The personal data that can be collected are:
- User data needed to execute the order (last name, first name, billing and delivery addresses, email address, phone number, size of clothing)
- Data on banking information (credit card or PayPal)
- Navigation data (browser, date and time of connection, IP address, location data)
The data collected is used for the following reasons:
- Preparation and shipping of your order (logistic companies, carriers)
- Communication with the Customer by mail post or email
- Information on brand news and current or future commercial operations, especially through newsletters
- Improvement of services offered to Cutomers
- Customs services in case of delivery abroad
MA Factory's third-party partners (Facebook, Instagram, Pinterest) may also use these data by automated means when we publish editorial and promotional content. To the extent permitted by applicable law, MA Factory is not responsible for the practices of these service providers and third parties.
Any physical person using the website www.louisemisha.com may request at any time a right of consultation, rectification and deletion of the collected data, a right of opposition to the processing of his data, a right to the erasure and his personal data.
User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws.
In this respect, the data used for prospecting purposes may be kept for a maximum of 3 years from the closure of the user's account or the last contact of the prospect concerned. User data is cleared when storage times expire. Nevertheless, the data may be archived beyond the periods provided for the purposes of research, the finding, and the prosecution of criminal offenses for the sole purpose of allowing, as needed, the provision of such data to the judicial authority.
Archiving implies that these data will be anonymized and will no longer be available online but will be extracted and kept on a secure and independent support.
In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose personal data concerning you. Simply write to us online at shop@louisemisha.com or by mail to MA Factory, 8-10 rue Titon -75011 Paris, indicating your last name, first name and the address to which you wishan answer. Your letter must be signed and accompanied by a photocopy of an identity card with your signature. An answer will be sent to you within 1 months of receiving the request.
User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws.
Some services may be altered or inaccessible in the absence of consent to the collection of data mentioned in this Privacy Policy.
