Frequently asked questions

Q: What are the delivery times and costs for Europe?

Standard delivery Standard delivery is free from the following minimums depending on the country: Germany: €200 | Spain, Belgium, Italy, Netherlands: €180 | Switzerland: CHF200 | United Kingdom: GBP150 | Other European countries: €150 The tracking number for your shipment will be indicated on your customer account and in the shipment confirmation email. The order processing time is between 24 and 48 hours. During peak periods, preparation times may be extended to 72 hours. Orders are then delivered within 4 to 5 working days. The delivery costs are as follows: Europe: €6 | UK: GBP6 | Switzerland: CHF6 Express delivery Express orders placed before 11am French time are prepared and shipped the same day. Orders placed after 11am are processed the following day. During busy periods, preparation times may be extended up to 72 hours. For shipments outside of European Union, customs clearance may result in additional shipment delays. European Union - 12€ DEADLINES: delivery D+1 to 2 (working days) for an order placed before 11 a.m. Home delivery, with automatic drop-off at a DHL parcel relay point if the customer is absent. United Kingdom - 12 GBP, Switzerland - 12 CHF DEADLINES: delivery D+2 to 3 (working days) for an order placed before 11 a.m. Home delivery, with automatic parcel relay drop-off if the customer is absent.

Q: Can I change the delivery address ?

Colissimo shipment, order in Shipped-out status Unfortunately, it is impossible to modify the shipping address of an order that has been shipped out. We advise you to check the address before confirming your order, and to check regularly that your address saved in your account is updated. DHL Express shipments, order in Shipped-out status Please contact your local DHL office with your tracking number to see if it is still possible to change the shipping address. If the address is incorrect or incomplete, your package will be returned to the sender. Once our logistics team has received it, we will be able to arrange a reshipment. Order in process Once your order has been confirmed, we have very little time to modify your address. If you have noticed an error in your address, you can send us a message with "Urgent" in the subject line to shop@louisemisha.com as soon as possible by indicating your order number. We will do our best to process your request but cannot guarantee it. If you change your shipping address in your personal account after having placed an order, the new address will be taken into account from the next order only.

Livraison

How do I track my order?

You can track your order using the tracking number provided in your shipping confirmation email:
Colissimo tracking
DHL tracking
If your package is sent abroad, you may need to access the website of your country's post office in order to track your package locally.

The shipment status of my order has not been updated for a week

Shipment delays by carriers are unfortunately beyond our control. In the case of a delay, please check the status of your order using your tracking number that was sent to you in the shipment confirmation email. However, if the shipment status has not been updated for a week, please inform us via the contact form or directly by email shop@louisemisha.com and we will make a claim to the carrier.

Do you ship worldwide?

We do ship worldwide, either by Colissimo or DHL, depending on the destination and shipment type (please see sections 5 - 7). You can choose the delivery method available in your country when placing your order. If you have any questions about delivery to a specific country, please write to us via the contact form or directly to shop@louisemisha.com

What are the delivery times and costs in Metropolitan France?

Free delivery on purchases exceeding 190 euros.
The tracking number for your shipment will be indicated on your customer account and in the shipment confirmation email.

Standard delivery

Processing time of the order is 24 to 48 hours. During busy periods, the preparation time can be extended to 72 hours.

Orders are then delivered within 3 business days.

These times are approximate and are not guaranteed by Colissimo.

For personalized and embroidered items to order, the preparation time is 6 to 7 working days.
Orders including standard items and custom items are split and sent separately.

Orders are then delivered within 3 working days.
These times are approximate and are not guaranteed by Colissimo.

The shipping costs are as follows:
> 3.90€: Delivery to La Poste, Pickup relay
> 7€: Home delivery against signature

Express delivery

Express orders placed before 11am French time are prepared and shipped the same day. Orders placed after 11am are processed the following day. During busy periods, preparation times may be extended up to 72 hours.

Shipping costs 12€.

Delivery directly to the recipient’s address, with an automatic drop-off at a DHL parcel relay point if the customer is absent.

Shipping costs are 12€.

Home delivery, with automatic drop-off at a DHL parcel relay point if the customer is absent.

What are the delivery times and costs for Europe?

Standard delivery

Standard delivery is free from the following minimums depending on the country:
Germany: €200 | Spain, Belgium, Italy, Netherlands: €180 | Switzerland: CHF200 | United Kingdom: GBP150 | Other European countries: €150

The tracking number for your shipment will be indicated on your customer account and in the shipment confirmation email.

The order processing time is between 24 and 48 hours. During peak periods, preparation times may be extended to 72 hours.

Orders are then delivered within 4 to 5 working days.

The delivery costs are as follows:
Europe: €6 | UK: GBP6 | Switzerland: CHF6

Express delivery

For shipments outside of European Union, customs clearance may result in additional shipment delays.

European Union - 12€
DEADLINES: delivery D+1 to 2 (working days) for an order placed before 11 a.m.
Home delivery, with automatic drop-off at a DHL parcel relay point if the customer is absent.

United Kingdom - 12 GBP, Switzerland - 12 CHF
DEADLINES: delivery D+2 to 3 (working days) for an order placed before 11 a.m.
Home delivery, with automatic parcel relay drop-off if the customer is absent.

What are the delivery times and costs for international delivery?

Express delivery offered from the following minimums for the following countries:
United States: 250 USD | South Korea: 200,000 KRW | Japan: 30,000 JY | Rest of the world: 250€

The tracking number of your shipment will be indicated in your customer account and in the shipment confirmation email.

For shipments outside of European Union, customs clearance may result in additional shipment delays.

Orders are delivered directly to the recipient's address, the recipient's signature is mandatory.

Express DHL shipment is available in the following countries:

UNITED STATES - 10 USD, Japan 2000 JPY, South Korea 20,000 KRW.
DEADLINES: delivery D+2 to 3 (working days) for an order placed before 11 a.m.
Home delivery, with automatic parcel relay drop-off if the customer is absent.

Rest of the world - 15€
DEADLINES: delivery D+2 to 5 (working days) for an order placed before 11 a.m.
Home delivery, with automatic parcel relay drop-off if the customer is absent.

When do I have to pay customs fees?

For shipments outside the European Union, it may happen that your order is temporarily held by customs for clearance.

Customs charges will be communicated to you at check out.

Can I change the delivery address ?

Colissimo shipment, order in Shipped-out status

Unfortunately, it is impossible to modify the shipping address of an order that has been shipped out. We advise you to check the address before confirming your order, and to check regularly that your address saved in your account is updated.

DHL Express shipments, order in Shipped-out status

Please contact your local DHL office with your tracking number to see if it is still possible to change the shipping address. If the address is incorrect or incomplete, your package will be returned to the sender. Once our logistics team has received it, we will be able to arrange a reshipment.

Order in process

Once your order has been confirmed, we have very little time to modify your address. If you have noticed an error in your address, you can send us a message with "Urgent" in the subject line to shop@louisemisha.com as soon as possible by indicating your order number. We will do our best to process your request but cannot guarantee it.

If you change your shipping address in your personal account after having placed an order, the new address will be taken into account from the next order only.

What happens if I am not at home when my order is delivered?

The recipient’s signature is required for deliveries by Colissimo directly to the recipient’s address. After two delivery attempts, your package will be left at your post office and will be available for 15 days. Unclaimed packages are returned to the sender.

The recipient’s signature is also mandatory for deliveries by DHL. In case of absence, your parcel will be automatically dropped off at the parcel relay point.

I did not receive my order, what to do?

Please follow the shipment of your order in real time by using your tracking number sent to you in your shipment confirmation email. If you notice a significant shipment delay or are unable to locate your order, please send us a message via the contact form or directly to shop@louisemisha.com

My package was returned to the sender

In the event of a failed delivery (package could not be received within the time limit, incorrect delivery address, etc.) and return to our warehouse, we will contact you to define the procedure to follow.