Frequently asked questions

For standard returns (excluding promotions)

• Login to your customer account and go to “Oder history and details” section.
• Click at the order of your choice and pick the pieces you wish to return.
• Pick the return reason from the list.
• Download the return form and put it inside the package.
• Include this form with your return. It will allow us to identify your return and send you a refund once we receive your package.
• Click on the "Generate a return label" button. Your return label will be downloaded automatically for orders placed via Colissimo. For orders placed with DHL, please contact us at shop@louisemisha.com to obtain your prepaid return label.Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.
• If you want the Colissimo service to collect your parcel from your mailbox, you can click on "Confirm delivery". It is necessary to print the label 24 hours before the letter carrier arrives.
• If you have any problems generating the return label, please contact customer service at shop@louisemisha.com
• Returned products must be in new condition, always labelled and returned in their original packaging, with hygienic protection for swimwear, bodysuits and lingerie. If these conditions are not met, the return will not be accepted.
• If you are returning your order in full, please also enclose any valuable gift items, which will otherwise be charged at the selling price indicated on the e-shop. Thank you for your understanding.
• For more information on the refund procedure, please see "Refund conditions and deadlines".

For returns of discounted items

Returns of discounted items are paid by the customer. You can generate a prepaid return slip from your customer account. The €5 fee return will then be deducted from your refund.

• Login to your customer account and go to “Oder history and details” section.
• Click at the order of your choice and pick the pieces you wish to return.
• Pick the return reason from the list.
• Download the return form and put it inside the package.
• Click on the "Generate a return label" button. Your return label will be downloaded automatically for orders placed via Colissimo. For orders placed with DHL, please contact us at shop@louisemisha.com to obtain your prepaid return label.Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.
• If you want the Colissimo service to collect your parcel from your mailbox, you can click on "Confirm delivery". It is necessary to print the label 24 hours before the letter carrier arrives.
• If you have any problems generating the return label, please contact customer service at shop@louisemisha.com
• Returned products must be in new condition, still labeled and returned in original packaging, with hygienic protection for swimwear, bodysuits and lingerie. If the conditions are not met, the return will not be accepted.
• If you are returning your entire order, please also include any valuable gift items that will otherwise be charged at the retail price listed on the e-shop. Thank you for your understanding.

Returns from abroad are paid by the customer : a prepaid return label is provided and the return costs will be deducted from your refund.

• Go to the return portal here or login to your customer account and go to “Oder history and details” section.
• Click at the order of your choice and pick the pieces you wish to return.
• Pick the return reason from the list.
• Download the return form and put it inside the package.
• Include this form with your return. It will allow us to identify your return and send you a refund once we receive your package.
• Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.
• If you are returning your entire order, please also include the gift items that are valuable and will otherwise be charged at the selling price indicated on our e-shop.
• Go to https://locator.dhl.com, choose your country and fill in your location to locate your nearest DHL express points and drop your package.

Return fees are as follows :
USA: 15USD | United Kingdom: 6 GBP | Switzerland: 6 CHF | Germany : 10€ | Other european countries : 6€ | Japan : 2000 JPY | South Korea : 20,000 KRW | Rest of the world : 15€

We do not make exchanges. If you wish to exchange the size or the article, please place a new order on our site and return to us the unwanted articles, which will be refunded.

However, we cannot guarantee the availability of the pieces in the preferred sizes or that special offers will still apply during this period.